answering machines

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answering machines turning now to another matter

02/20/2007

Nowadays, whenever you call a friend or acquaintance and they are not available at home, chances are you will speak to their answering machine. Most of us have grown pretty used to leaving messages on the answering machines. In fact, the telephone industry estimates that nearly one in every three calls in the United States of America is answered not by a person, but by an answering machine! And if you consider that billions of calls are made and received on a monthly basis in the United States alone, the percentage of calls being answered by an answering machine will prove to be staggering!

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But how exactly did the answering machine come about in the first place? In the days of the fixed landline, it was imperative that one stay near the phone at all times of the day in order to be able to answer it. Failing to do so would mean that a call would never be received, and one would not even be aware of the fact unless the calling party called again. Since this was not only impractical, but expensive as well, the phone companies decided to introduce a service called an answering machine. Initially, an answering machine was an attachment that you could add to your phone to ensure that your calls would be answered and messages taken even if you weren’t there to do so yourself. Their success in helping to do this made answering machines really popular indeed. People now no longer needed to be around their phones at all times. An answering machine would do the trick for them. Some people also began using answering machines to filter out unwanted callers and to choose which calls to take. Which only succeeded in broadening the appeal of answering machines as a general rule.

With the advent of cellular and mobile phones it was expected that the need for answering machines would die out. After all, a mobile phone is meant to be with you at all times and you would surely answer the phone right? Not exactly. There are times and occasions like when you are in a meeting or otherwise occupied or unable to answer the phone because it is not on your person. And thus the answering machine becomes critical one more. Which is why almost all mobile phone service providers offer an answering machine option in their service plans. The only thing is that it I not called an answering machine service any more. It goes by the name of voicemail, but truth be told, it is the good old answering machine in a new guise after a short time.

Personally, I don’t think the answering machines that we know and some of us cherish, will ever go away completely. Even businesses, which have always been seeking ways and means to cut costs, have developed advanced answering machines that can not only answer calls and take messages, but can also guide the caller through an interactive program to take their call to the right destination. Most service desk telephone numbers of large multi national corporations have these sorts of answering machines in place. And with the advances in voice recognition technology and data processing capabilities, the humble answering machine of yore is now a powerful business tool that one can use to ensure that no call is ever missed by this time.